Marketing
This chapter focuses on a student’s experience of marketing and recruitment, the first phase of their journey. Students and employers need clear, accurate and readily accessible information to make informed choices about the training that will best meet their needs. Some Policies/documents to check: Marketing & Advertising Policy Marketing checklists Course Information/ brochures RTO Website
Enrolment
This chapter focuses on the student’s enrolment experience with their registered training organisation (RTO), the second phase of the student’s journey. Under the Standards for Registered Training Organisations 2015 (the Standards) relevant to the enrolment phase of the student journey, RTOs are responsible for: Informing & protecting students protecting pre-paid fees by students providing credit for prior studies Some Policies/ documents to check: Pre-enrolment Process Enrolment & Induction Process Student offer letter & Agreement LLN Process & Polciy
Support & Progression
This chapter focuses on how registered training organisations (RTOs) support students’ progression in their learning. This is the third phase of the student journey. Under the Standards for Registered Training Organisations 2015 (the Standards) relevant to the support and progression phase of the student journey, RTOs are responsible for: Supporting students keeping students informed managing complaints and appeals Some Policies/ documnets to check: Complaints & Appeals Process Student Welfare Policy Student Handbook Orientation Process
Training & Assessment
This chapter focuses on the training and assessment phase of the student’s experience. High-quality training and assessment means students are well equipped for employment or further study; their qualification is seen as credible when they enter the job market; and they are judged by employers as holding the skills and competencies specified in their qualification. In turn, high-quality training and assessment means that employers can have confidence that vocational education and training (VET) graduates in the workplace will safely and productively apply the skills described by their qualification.
Completion
This chapter focuses on the completion phase of the student’s experience with their registered training organisation (RTO); the end of their training and assessment; and the issuance of their certification. This is the fifth and final phase of the student’s journey. The integrity of qualifications issued is critically important to students (and their employers). They need to be confident that their training and assessment has been high quality. Students want to receive their certification in a timely way to ensure they are not disadvantaged in seeking employment. Under the Standards for Registered Training Organisations 2015 (the Standards) relevant to the completion phase of the student journey, RTOs are responsible for: providing secure certification participating in the student identifier scheme (USI)
Regulatory & Governance
The Standards for Registered Training Organisations 2015 (the Standards) and clauses relevant to registered training organisations’ (RTOs) regulatory compliance, reporting and governance practice underpin the good management of RTOs—and, as a result, their effective functioning and sustainability as businesses. These Standards support RTOs to provide high-quality student experiences and learning outcomes. Under the Standards relevant to regulatory compliance and governance, RTOs are responsible for: ensuring authorised executive officers are in place and meet Fit and Proper Person Requirements satisfying Financial Viability Risk Assessment Requirements complying and reporting recording, monitoring and reporting third-party arrangements holding public liability insurance meeting Data Provision Requirements providing requested information to ASQA