At SKG Consulting Services, we take pride in delivering high-quality digital compliance resources and training services tailored to the Australian education and training sector. Please read our policy carefully before making a purchase.

Digital Products – No Returns or Exchanges

Due to the nature of our services and digital products, we do not offer returns, refunds, or exchanges once a product has been purchased and accessed.

This includes (but is not limited to):

Policy and procedure packs

Compliance templates and tools

Online professional development courses

Webinars and recordings

Downloadable guides and resources

We encourage all customers to review product descriptions, previews, and FAQs before purchasing. If you have any questions about a product, please reach out to us for clarification prior to checkout.

Access Issues or Errors
If you experience any of the following:

Inability to access purchased materials

Missing download links or course access

Errors in digital delivery

Please contact us at 📧 info@skgconsulting.com.au within 7 calendar days of your purchase. Our team will work with you promptly to resolve the issue and ensure proper access.

Exceptional Circumstances
Refunds may be considered in very limited and exceptional cases, such as:

Duplicate transactions

A verified technical issue that prevents product access

Purchase made in error with immediate notice

To request a review, please email info@skgconsulting.com.au with your full name, invoice number, and a brief explanation within 5 business days of purchase.

Need Support Before You Buy?

We’re here to help. If you’re unsure whether a product suits your RTO’s compliance needs, feel free to get in touch for guidance.

📧 Email: info@skgconsulting.com.au